Introduction

Welcome to MACH-10 ("Company", "we", "our", or "us"). By accessing or using our website, services, and any communications, including email and SMS/text messages, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Business Name: MACH-10 Ceramic Coatings

Website: www.mach10usa.com

Responsible Use of Email Communications

We are committed to responsible and compliant use of email marketing. Our communications are sent only to users who have:

• Explicitly opted in through our website, landing pages, or partner channels.
• Provided prior written consent through a purchase, service request, or other legitimate business interaction.

We strictly prohibit the use of unsolicited email (spam) and only send messages that are relevant, valuable, and permitted under applicable laws, including the CAN-SPAM Act and GDPR, where applicable.

Email Subscription Practices

We adhere to industry best practices, including:

• Confirmed Opt-In: All subscribers must provide explicit consent. We utilize clear, non-pre-checked consent boxes in our forms.
• Unsubscribe Option: Every marketing email includes a visible, working unsubscribe link. Unsubscribes are processed immediately and without penalty.
• Email List Management: We maintain clean, permission-based email lists and do not rent, purchase, or scrape lists.
• Bounce Handling: Hard bounces, invalid addresses, and spam complaints are automatically suppressed.

User Responsibilities

As a subscriber, you agree to:

• Provide accurate information when subscribing to our communications.
• Not abuse the unsubscribe process or misrepresent your relationship with MACH-10.
• Contact us if you believe you've received a message in error so we can investigate and correct the issue.

Data Protection & Privacy

We value your privacy. All subscriber data is stored securely and used only for intended marketing and communication purposes. We never sell or share your data with third parties for unrelated marketing.

Our Privacy Policy outlines how we collect, use, and protect your data in accordance with relevant privacy laws.

Anti-Spam Policy

MACH-10 maintains a zero-tolerance policy for spam. We monitor sending reputation and delivery metrics to ensure the highest standards of messaging hygiene, including:

• IP warming schedules for new sending infrastructure
• Engagement-based segmentation to improve deliverability
• Removal of inactive subscribers from our lists

Users found to be misusing our content or brand will be reported and removed.

Email Frequency

Upon subscribing, users may receive emails at varying frequencies depending on their engagement and preferences. Some of our campaigns may include multiple emails per day during limited-time offers, promotions, or educational onboarding flows.

Subscribers may adjust their preferences or unsubscribe at any time.

SMS / Text Messaging Terms

These SMS terms govern the MACH-10 Ceramic Coatings text messaging program. By providing your mobile phone number and opting in, you agree to the terms in this section.

Program Description & Message Types

When you opt in to the MACH-10 Ceramic Coatings SMS program, you agree to receive text messages from us at the mobile number you provided. Depending on how you engage with us, message types may include:

• Appointment scheduling, confirmations, and reminders
• Quotes, estimates, and service updates related to your vehicle or request
• Order and account notifications
• Customer care and support responses to your inquiries
• Promotional offers, discounts, and marketing messages

Consent & Opt-In

You may opt in to receive text messages by submitting your mobile number through our website forms or landing pages, at the point of sale or service, by texting us a keyword, or by providing verbal or written consent. Message consent is not a condition of any purchase. Consent is not transferable, and message recipients must be the account holder or an authorized user of the phone number provided.

Message Frequency

Message frequency varies based on your interaction with us and the campaigns you are enrolled in. During limited-time offers, promotions, or scheduling activity, you may receive multiple messages.

Message & Data Rates

Message and data rates may apply. Rates are charged by and payable to your mobile service provider. Please contact your wireless carrier for details about your text or data plan.

How to Opt Out

You can cancel the SMS service at any time by texting STOP to the number from which you received our message. After you send STOP, we will send a one-time reply to confirm that you have been unsubscribed. You will no longer receive text messages from us unless you opt in again.

How to Get Help

For help or more information at any time, reply HELP to any message, email [email protected], or call 1-877-566-1638.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed.

Privacy of Your Mobile Information

Your mobile number and SMS opt-in data are used solely to operate the MACH-10 Ceramic Coatings messaging program described here and are handled in accordance with our Privacy Policy.

Age Restriction

You must be at least 18 years of age to opt in to and participate in the MACH-10 Ceramic Coatings SMS program. By opting in, you confirm that you are 18 or older and are the authorized owner or user of the mobile number provided.

Contact

If you have questions about these Terms or would like to report abuse, please contact:

• Company: MACH-10 Ceramic Coatings
• Email: [email protected]
• Phone: 1-877-566-1638
• Website: www.mach10usa.com

Changes to This Policy

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page, and your continued use of our site or services constitutes your acceptance of any changes.